Support Coordinator needs 1-2 years experience in customer-facing role through either customer or service or sales role
Support Coordinator requires:
• 1-2 years experience in customer-facing role through either customer or service or sales role
• Ability to multi-task and manage multiple conflicting priorities
• Ability to maintain composure through stressful situations
• Proficient in Microsoft applications
• Excellent written and oral communication skills required.
Support Coordinator duties:
• Support projects such as product allocation management, analytical reporting of initiatives regarding strategic white glove accounts, enhanced visibility to shipment status, and logistic updates for franchise equipment units in transit
• Provide superior customer service to both internal and external customers, with a special focus on high-vulnerability accounts
• Strategically align with the team to enhance the customer experience, with dedicated attention to high-vulnerability accounts
• Create and monitor strategic reporting to support the sales organization