Call Center Supervisor

Call Center Supervisor needs 2 years’ call center leadership experience

Call Center Supervisor requires:

 College degree or equivalent work experience

 Minimum 2 years call center experience in a leadership role.

 Strong customer service skills including call center client processes and procedures

 Excellent team coaching, training, facilitation and developmental skills

 Analytical and interpretive skills

 Ability to work in a team environment

 Ability to meet or exceed Performance Competencies.

Call Center Supervisor duties:

• Assist with recruitment and training.

• Ensure that time sheets are accurately submitted and approved timely to payroll for processing.

• Track Attendance and QA results.