Customer Fire Svc Rep

Customer Fire Svc Rep needs 5 years’ service industry experience managing service operations and/or service scheduling.

Customer Rep Fire Svc requires:

• Service industry

• Customer service

• Scheduling

• Dispatch

• Handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence

• Experience and/or basic project accounting or costing principles is desired.

Customer Rep Fire Svc duties:

• Receives customer requests for unscheduled or scheduled service.

• Determines customer needs and matches appropriate Technician or Team Lead to the need.

• Communicates the action plan and services to be provided directly to the customer.

• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.

• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.

• Upon completion, reconciles all service requests daily.