Servicenow ITSM

Servicenow ITSM needs 5+ years’ experience

Servicenow ITSM requires:

 Hybrid, 3 days onsite

 Prior experience and understanding on ServiceNow development and integrations for ITSM module.

 Experience with ServiceNow issues analysis and fixing for ITSM modules.

 Solid understanding of Agile project methodologies and ITIL processes.

Servicenow ITSM duties:

 Oversee the incident and problem management processes, ensuring timely resolution of issues and identifying root causes for continuous improvement.

 Demonstrate in-depth knowledge of ServiceNow platform administration, configuration, customization, upgrade, and patching.

 Lead and mentor a team of ServiceNow engineers, providing guidance, technical expertise, and fostering a collaborative work environment.

 Work with a solid understanding of Agile project methodologies and ITIL processes.