Technical support

Technical support needs 6+ years’ IT support, helpdesk experience

Technical support requires:

• Prior experience working on a Helpdesk, in IT, or similar technical function

• On call every Saturday and Sunday to support the weekend shift; 8a-5p

• Onsite Role

• Associate’s degree or above in computer science, information systems, or related field.

• Strong understanding of computer systems, mobile devices, and other tech products.

• Ability to troubleshoot and diagnose problems, familiarity with internet security and data privacy principles.

• A process improvement mindset.

• The ability to communicate technical information in an accessible manner to non-technical employees.

• Basic knowledge of networking principles and operating systems.

• A bachelor’s degree in Information Technology, Computer Science, or a related field.

• Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional, or Cisco Certified Network Associate (CCNA) can be highly advantageous.

Technical support duties:

• Gathering and analyzing data to diagnose problems with computer systems.

• Changing configurations, settings, and permissions to fix computer issues.

• Generating sign ins for new hires during the on-boarding process.

• Updating employees on the status of their service requests.

• Logging all service requests and updating requests as needed.