National Account CSR Support Manager

National Account CSR Support Manager needs 2 years’ experience in a management or supervisory role.

National Account CSR Support Manager requires:

 Advanced knowledge of Closed Circuit Television, Access Control, Burglary, Holdup, Fire Alarm and Fire Suppression Systems.

 Computer skills with expertise in word processing, preferably Microsoft Office and database applications, and advanced presentation skills with proficiency in PowerPoint.

 Must have good customer service skills and be able to apply tact, diplomacy, reason, and logic.

 Must have strong communication skills, including written, to assist internal and external customers.

 Requires skills in business math, interpersonal relations, judgment, and listening.

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National Account CSR Support Manager duties:

• Ensure that proactive client care calls to the Multifamily Account holders are being performed daily.

• Provide oral and written presentations to potential customers explaining the operation of their equipment and applicable services.

• Focus on daily workflow for the Customer Support team, including call volume, account loads, etc.

• Standardize processes and procedures related to proactively managing Multifamily Accounts.

• Weekly one on one meeting with Supervisory staff.

• Review and approve corrective action plans before sending to HR.