Customer Service Dispatch

Customer Service Dispatch needs 3-5 years’ service industry experience managing service operations and/or service scheduling

Customer Service Dispatch requires:

• Customer service

• Dispatch

• Scheduling

• 5 years’ service industry experience managing service operations and / or service scheduling

• Microsoft Word, Microsoft Teams, Microsoft Excel, Microsoft Office.

• Experience and/or basic project accounting or costing principals is desired.

Customer Service Dispatch duties:

• Receives customer requests for unscheduled or scheduled service.

• Determines customer needs and matches appropriate Technician or Team Lead to the need.

• Communicates the action plan and services to be provided directly to the customer.

• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.

• Upon completion, reconciles all service requests daily.