ServiceNow Architect needs 5 years of experience in ServiceNow architecture, design, and implementation.
ServiceNow Architect requires:
o Certified ServiceNow System Administrator (CSA) and Certified Implementation Specialist (CIS) in ServiceNow IT Service Management (ITSM) or related modules.
o ServiceNow Certified Application Architect (CAA) or Certified System Architect (CSA) preferred
o Specific experience in Telecom & Media industry processes, especially related to order management.
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o Proficiency in ServiceNow platform capabilities, including workflows, Flow Designer, and integrations.
o Knowledge of REST APIs, JavaScript, and ServiceNow scripting.
o Familiarity with data modelling and relational databases.
ServiceNow Architect duties:
o Collaborate with business stakeholders, product managers, and technical teams to understand requirements and translate them into effective ServiceNow solutions.
o Design end-to-end solutions that align with industry best practices, ensuring scalability, maintainability, and adherence to architectural standards.
o Establish and enforce governance policies related to the CSM, ITSM, ITOM, CMDB emphasizing data quality, security, and compliance.