Payments System Support Professional

Payments System Support Professional needs 3 years of experience in System Support or Analytics OR High School Diploma or GED and 7 years of experience in System Support or Analytics

Payments System Support Professional requires:

 Bachelor's degree, equivalent military/law enforcement, and/or joint operations center financial experience

 Business analyst

 Data analyst

 Awareness & knowledge of incident management, business resilience, and payment operations.

 A self-starter with the ability to proactively identify individual priorities based upon team goals.

 Financial institution

 Payments

 Problem solving, incident management

 Leading & coordinating troubleshooting meeting

 Reporting and analytics

 Defining, writing user requirements

 Identifying and managing risk and escalations

 Train others on new processes

 Writing new procedures

Payments System Support Professional needs:

 Compose and track incident Informationals to resolution; inform operations, treasury, technology, product; deliver information in verbal or written updates via internal communication platforms

 Triage and escalate cases with Legal, Compliance, and Regulatory Relations

 Monitor and support site and regional crisis management conference calls, gathering and providing intelligence and information (weather, travel, security, etc.) as required