Eyewear Customer Service Rep

Eyewear Customer Service Rep needs 1+ years’ experience

Eyewear Customer Service Rep requires:

 Must have eyewear, proven experience

 High school

 Telephone/Email Etiquette

 Active Listening

 Familiarity with electronic communication methods such as email, instant messaging and chat services

Eyewear Customer Service Rep duties:

 Provide quality customer service by answering outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, answering optical related technical questions

 Prioritize and problem solve customer issues and concerns.

 Manage customer late lists, moving late jobs through the lab and communicating with customers.

 Perform other duties within the customer service department or other areas as assigned

 Maintain a clean and organized work environment.

 Observe all company policies, rules, and safety practices.