Medical Office Call Center

Medical Office Call Center needs 1+ years’ medical office or medical insurance experience

Medical Office Call Center requires:

 Onsite

 Outgoing and energetic attitude

 Communicate clearly and confidently

 Multi-tasks

 Analyzes new situations and apply problem-solving skills

 Remains calm under pressure

 Adapts to and incorporate new technologies

 Grammar and spelling accuracy

Medical Office Call Center duties:

 Responds to telephone inquiries and complaints using standard scripts and procedures.

 Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls.

 Provides clear and concise information about the status of a claim or Medicaid member

 Enrolls/un-enrolls clients, and if applicable everyone on the case by phone or paperwork with a provider.

 Acts as an advocate for the Medicaid client or Provider.

 Educates clients about managed care access, rights and benefits through outreach scripts.

 Check voicemail and Fax routers.

 Complete required assigned training.