Kronos WFM Application support engineer

Kronos WFM Application support engineer needs senior 10+ years’ experience

Kronos WFM Application support engineer requires:

• 3+ years IT experience implementing different Kronos WFM products (REQUIRED)

• 3+ years experience implementing Oracle Exadata Cloud Service / at Customer (REQUIRED)

• 2+ years experience using enterprise software development; Experience with Java (REQUIRED)

• 3+ of experience on Jboss/Oracle Weblogic server (REQUIRED)

• Should have high level understanding on Client platform footprint that includes Oracle technology products, Exadata Cloud, VMware – Linux VM, HyperV and windows 10 (ALL REQUIRED)

• Adept at reading, writing, and interpreting technical documentation and procedure manuals

• Ability to present ideas and solutions in user-friendly language/ Ability to explain technical concepts to inexperienced users

• Solid understanding about Oracle Database 12c/19c/21c

• Splunk

• Java software design and/or development

Kronos WFM Application support engineer duties:

• Analyze diagnostics using Splunk monitoring tool

• Troubleshoot, address Kronos WFM software problems during outages and making sure that all the critical Kronos WFM technology components are recovered in time

• Provide technical support to businesses teams

• Implement, adhere to, and advocate for ITIL best practices regards to stores and selling systems.

• SME supporting Helpdesk and L2 team