Digital Content Contractor

Digital Content Contractor needs Samsung display technologies and content management software experience

Digital Content Contractor requires:

• LED display technology

• Programming skills to automate and streamline support processes

• Computer networking

• Proficient in Windows OS and remote-control software

• Meraki

• Airwatch

• HelpDesk Advanced

Digital Content Contractor duties:

• Support digital technologies in use

• Collaborates with L1-L3 Digital Support teams to ensure tickets are being worked and documented to completion

• Independently identify, diagnose, and resolve technical problems with minimal supervision

• Process documentation

• Handle escalations effectively, providing excellent customer service

• Manage multiple tasks simultaneously, ensuring timely resolution of all issues

• Report generation